Power Imaging Supply Customer Services

The Power Imaging Supply Customer Service Department is readily available to help you with all your warranty related and product return/replacement needs. The Customer Service Department's phone number is (714-888-4928) and is open between 9:00am and 5:00pm PST, Monday through Friday, excluding national holidays.
 
Credit Application

New Account To expedite the application process, please complete and submit the following documents in order to start a business relationship with Power Imaging Supply.

1. Credit Application
2. Credit Release Authorization Form
3. California Resale Form
4. Credit Card Order Form
5. Personal Guarantee

Power Imaging Supply offers a full range of payment options including Pre-Pay, Wire Transfer, Visa, MasterCard and Discover, C.O.D. and Net Terms. New Account Applications generally take 3-6 weeks to process during which time payment options are limited to Pre-Pay or Credit Card.

Minimum Orders

The minimum amount per order is $50.00. The minimum amount required for local delivery is $500.00. Special Delivery options are available in the Los Angeles, CA area, please contact your Account Manager for more details.

Will Call

For your convenience Power Imaging Supply provides a Will Call facility for local pick-ups from the business hours of 10:00am to 5:00pm. To insure your items are processed in a timely manner please place your orders at least 2-hours prior to pick up, this is an estimated window for processing and could vary. Please verify with your Account Executive for the order # and amount of purchase.

Shipping

Depending on your shipping requirements Power Imaging Supply will expedite all orders on the same day if processed prior to the cut off time and on contingency of available inventory. All merchandise is shipped FOB from our warehouse located in S. El Monte CA with shipping charges to be paid by the buyer. All merchandise will be shipped by UPS or FedEx unless Power Imaging Supply receives special instructions from the customer.

Cut Off Times
FedEx
Ground 3:00 PM
Economy / Saver 3:00 PM
Priority / Standard 2:00 PM

UPS
Ground, Orange & Blue 3:00 PM
Red, Red Saver 2:00 PM

Delivery

All deliveries will be arranged according to our delivery schedule. Please contact your Account Manager for estimated Delivery Time and the minimum purchase requirements for delivery.

Order Tracking

Tracking #’s are emailed at the end of each business day, please contact your Account Manager for details.

Returned Merchandise Authorization

Please fill out the Online RMA Request Form completely and submit to Power Imaging Supply RMA Department. The RMA Number you have been assigned from Power Imaging Supply is for inspection purposes only. You will receive credit or replacement only under the condition that the merchandise was purchased from Power Imaging Supply and under the Power Imaging Supply warranty period. All merchandise received by Power Imaging Supply will be inspected and tested. All the returns will be processed contingent upon the test result. Note: Any merchandise without proof of purchase or serial numbers that do not match Power Imaging Supply database will be returned to the customer.